Introduction

We are committed to protecting your privacy and do not pass on any information to outside parties except to fulfil services as detailed in this policy.

By visiting https://www.indianoceanrestaurant.co.uk (the “site”) you are accepting and consenting to the practices described in this policy including the collection and use of information by Indian Ocean (Bournemouth) Ltd. or Blue Water Web Ltd. strictly on our behalf.

What data we collect

We will collect and process the following data about you:

Information you submit

When you submit an enquiry or join our loyalty / marketing list, we may ask for your name, address, telephone number, e-mail address, and (optionally) birthday. You choose whether to receive offers by email and/or SMS.

Information we collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically-collected information as “Device Information.”

If you accept analytics cookies, we also use Google Tag Manager and Google Analytics to understand how visitors use the site (for example, which pages are viewed and which buttons are clicked). Analytics cookies are optional — you can reject them via the cookie banner.

Why we need this data and what do we do with it?

We use information held about you in the following ways:

Information you submit

We use the information you provide to:

Respond to enquiries;
Manage our loyalty / marketing list and, when in line with the preferences you have shared with us, send birthday treats, offers, and related updates by email or SMS; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Information we collect

We will use this information:

To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep our site safe and secure; and
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Service providers

We use trusted processors to run the site and related services. They only process data on our instructions and for the purposes described in this policy:

Hosting & analytics infrastructure — Vercel (website hosting) and, when analytics cookies are accepted, Google Tag Manager / Google Analytics;
Subscriber database — Neon (Postgres) stores loyalty / marketing list details you submit;
Email — Postmark sends transactional welcome messages when you join the list;
SMS — Twilio may send marketing texts only when you have provided a mobile number and consented to SMS;
Online ordering & reservations — GloriaFood / Oracle Micros powers takeaway orders and table bookings. When you order or book online, that provider processes the details you enter according to their own privacy terms.

How long we will hold the information

We will hold the information for the processing of any information required for any contract we have with you and for a reasonable period thereafter.

We will review the information held on a periodic basis and delete information which we assess will no longer be required for any future dealings between you and us. You can ask us to remove you from the marketing list at any time using the contact details below.

How do we protect your customer information?

Under UK data protection law, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Will we disclose personal information to outside parties?

We do not sell, trade or rent your personal information to others.

We will only disclose your personal information to outside parties:

To help us use your personal information, as described above — including the service providers listed in this policy. For Google Analytics, you can read more about how Google uses information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout; and
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

Your data rights

You have the right to request access, modification or deletion of the information held about you under law. Please direct any data queries to info+privacy@tiien.co.uk.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contacts

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info+privacy@tiien.co.uk.

Cookies

Our site and online services may use “cookies”. Cookies enable you to personalise your experience on our sites, tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behaviour so we can improve our communications and products.

Essential cookies (for example, remembering your light/dark theme preference) are required for the site to work. Analytics cookies are optional and are only set if you accept them on the cookie banner.

For further information about cookies and instructions on how to adjust your browser settings to restrict or disable cookies, see the IAB website at www.allaboutcookies.org

Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites.

The cookies used on our websites have been categorised based on the guidelines found in the ICC UK Cookie guide. We use the following categories on our websites and other online services:

Category 1 — Strictly Necessary Cookies

These cookies are essential to enable you to browse around our websites and use their features. Without these cookies, services like shopping baskets and e-billing cannot be provided.

Category 2 — Performance Cookies

These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimise our websites and make them easier for you to navigate. These cookies are also used to let affiliates know if you came to one of our websites from an affiliate and if your visit resulted in the use or purchase of a product or service from us, including details of the product or service purchased. These cookies don't collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. On this site, performance cookies are loaded via Google Tag Manager only after you accept analytics cookies.

Category 3 — Functionality Cookies

These cookies allow our websites to remember choices you make while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localised for your area. We may also remember preferences such as text size, fonts, and other customisable site elements. They may also be used to keep track of what featured products or videos have been viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on external websites.